get updates
sign up now to receive the latest updates!
At PSW, we build thoughtfully designed, energy efficient homes and communities that provide a quality of life that we value. Our team brings unique expertise to the process of designing urban infill communities, by focusing on improving the lives of everyone that touches PSW, from homeowners to employees. Employees enjoy generous benefits, flexible vacation/leave, optional social gatherings, an open-door policy, thoughtful leadership, as well as opportunities to give back the local communities where we work and build.
PSW has an immediate opening for a full-time Customer Service Representative (CSR) in Dallas, TX. The function of this position is to direct and accept accountability for all activities related to customer service. The primary objective is to manage the customer experience and warranty process to ensure satisfaction. The CSR is the face of PSW to its customers after the home is closed.
PSW is a progressive real estate developer and homebuilder headquartered in Austin, TX with a focus on sustainable urban communities. We are driven to produce high quality products while delivering an exceptional customer experience. Our employees enjoy an autonomous working environment, competitive benefits, and a very generous vacation policy.
SUBMIT RESUME
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage the hand off process from Field Manager to CSR, known as PSW’s Internal Acceptance
- Responsible for all warranty work on closed homes
- Ensure a quality completed home is delivered to the homeowner
- Manage the relationship with the homeowner from handoff through the 1 year warranty period
- Conduct in person, scheduled warranty follow ups with each homeowner at 1,5,&11 months post closing, as well as a 15 month knock and talk or phone call to ensure satisfaction
- Actively participate with Operations/Construction/Sales/Design to communicate issues, best practices, etc. to consistently improve the homeowner experience
- Effectively input, and track when requested, appropriate data to constantly improve service
- Execute and work to help improve customer service platform
OUR IDEAL CANDIDATE WOULD HAVE:
- A track record of delivering top notch service
- Strong interpersonal skills and ability to work effectively with management and peers
- Proven ability to negotiate with trade-partners and coordinate construction activities in order to deliver on both schedule and quality metrics
- Wide range of construction knowledge in residential construction
- Proven track record of achieving goals and objectives with minimal supervision
- Proficient in Microsoft Office Suite
- Must have strong problem solving skills and exceptional attention to detail
- Expert at time management and self starting
PHYSICAL DEMANDS / WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will need to stand for long periods of time. The associate must occasionally lift and/or move up to approximately 40 pounds. The noise level in the work environment is moderate to loud.
